This Privacy Policy incorporates our Notice of Privacy Practices as required under the Health Insurance Portability and Accountability Act (“HIPAA”). It explains how Belgrave Family Dental Center (“Belgrave,” “we,” “us,” or “our”) collects, uses, discloses, and safeguards your personal and health information when you visit our website or receive dental services at our clinic in Huntington Park, California.
By using our website or services, you agree to this Privacy Policy. If you do not agree, please do not use our site or services.
1. Information We Collect
1.1 Personal Information You Provide
We collect information you voluntarily provide, for example when you book an appointment, complete a new-patient or medical-history form, contact us by phone, email, or web form, or subscribe to updates. This may include:
- Name, email address, and phone number
- Date of birth and preferred appointment date
- Medical and dental history (for treatment planning)
- Billing or payment information
- Treatment-related photographs (with your consent)
1.2 Technical & Usage Data
When you use our website, we may automatically collect certain technical information, including:
- IP address and approximate location
- Browser type and version, and device type
- Pages viewed, time spent, and referral source
- Cookie and analytics data (see our Cookies Policy)
1.3 Cookies and Tracking Technologies
We use cookies and similar technologies — including Google Analytics, Google Tag Manager, and Cloudflare — to operate the site, analyze usage, and improve our content. You can manage these through our cookie banner and your browser settings. For full details, see our Cookies Policy.
2. How We Use Your Information
We use the information we collect to:
- Schedule, confirm, and manage appointments
- Provide dental and healthcare services
- Respond to inquiries and support requests
- Send appointment reminders and service updates
- Improve our website and patient experience
- Send marketing communications, where you have consented
- Meet our legal and regulatory obligations
3. Sharing Your Information
We do not sell your personal or health information. We may share information with:
- Service Providers: Service providers who support scheduling, billing, payment processing, and secure hosting
- Healthcare Professionals: Healthcare professionals involved in your care
- Legal & Regulatory: Regulatory bodies or legal authorities when required by law
- With Your Consent: Other third parties, but only with your explicit consent
All service providers that handle Protected Health Information (PHI) do so under HIPAA-compliant Business Associate Agreements.
4. Data Security
We implement appropriate administrative, technical, and physical safeguards designed to protect your information from unauthorized access, use, or disclosure. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
5. Data Retention
We retain your personal and health information only as long as necessary for treatment, business operations, and legal compliance, or as otherwise required by law.
6. Your Rights and Choices
Subject to applicable law, you have the right to:
- Opt out of marketing emails using the unsubscribe link
- Access or correct your personal information
- Request deletion of your data, subject to legal and treatment obligations
- Manage cookies and online tracking through our cookie banner and your browser
7. Children’s Privacy
As a family dental practice, we provide dental care to patients of all ages, including children. When we treat a minor, we collect and process that child’s information from a parent or legal guardian, and only as needed to provide care and meet our legal obligations.
Our website, however, is intended for use by adults. We do not knowingly allow children to submit personal information through the website without parental or guardian involvement. If you believe a child has provided information through our website without appropriate consent, please contact us and we will take appropriate steps to address it.
8. Third-Party Links
Our website may contain links to third-party platforms (for example, Instagram, Facebook, LinkedIn, or review sites). We are not responsible for the content or privacy practices of those sites and encourage you to review their policies separately.
9. Changes to This Policy
We may update this Privacy Policy periodically. Any changes will be posted on this page with a new effective date.
10. Notice of Privacy Practices (HIPAA)
This section describes how we may use and disclose your Protected Health Information (PHI) under HIPAA and the California Medical Information Act (CMIA), and your rights regarding that information.
We may collect and use PHI — such as medical history, treatment plans, photographs, and treatment records — to:
- Provide dental and healthcare services
- Coordinate or refer your care to other professionals
- Process payments and insurance claims
- Conduct clinic operations such as quality improvement and recordkeeping
- Comply with legal requirements
We will not:
- Share your PHI with unaffiliated third parties without your written authorization
- Use your health information for marketing purposes without your consent
Your HIPAA Rights
You have the right to:
- Request a copy of your health records
- Request corrections to inaccurate information
- Request restrictions on certain uses or disclosures
- Receive a list of certain disclosures we have made
- Request confidential communications (for example, by email only)
- File a complaint with us or with the U.S. Department of Health and Human Services if you believe your privacy rights have been violated, without fear of retaliation
11. Contact Us
Belgrave Family Dental Center
Attn: Privacy Officer
6011 Pacific Blvd #120, Huntington Park, CA 90255
Phone: +1 (323) 584-6777
Email: belgrave6011@gmail.com
Disclaimer:
This policy is provided for general informational purposes only and does not constitute legal advice. Please consult a qualified privacy attorney to ensure compliance with all applicable privacy and healthcare laws.
